Refund policy

Refund Policy for Odyssey Games

Welcome to Odyssey Games! We are committed to providing our customers with the best board gaming experience possible. To ensure transparency and satisfaction, please review our refund policy carefully.

General Guidelines

  1. Eligibility for Refunds:
    • Refunds are available for items returned within 30 days of the purchase date.
    • Items must be in their original condition, unopened, and with all original packaging and accessories.
    • Proof of purchase, such as a receipt or order confirmation, is required for all refunds.
  2. Non-Refundable Items:
    • Any opened or used games.
    • Gift cards and promotional items.
    • Special orders or customized products.

Process for Returning Items

  1. In-Store Returns:
    • Bring the item, along with the original receipt, to any of our store locations.
    • Our staff will inspect the item and, if it meets our refund criteria, process your refund.
  2. Online Returns:
    • Contact us at info@odysseygames.co.uk with your order details to initiate a return.
    • Ship the item back to us in its original packaging. Customers are responsible for return shipping costs.

Refund Methods

  1. Original Payment Method:
    • Refunds will be processed using the original payment method. Please allow up to 7 business days for the refund to appear on your statement.
  2. Store Credit:
    • Alternatively, customers may choose to receive a store credit, which can be used for future purchases at Odyssey Games.

Damaged or Defective Items

  1. Reporting Issues:
    • If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order.
  2. Resolution Options:
    • We will offer a replacement or a full refund, including return shipping costs, for any items that are defective or damaged in transit.

Contact Information

For any questions or concerns about our refund policy, please reach out to us at info@odysseygames.co.uk.

Thank you for shopping with us at Odyssey Games. We appreciate your business and are here to ensure your satisfaction with every purchase.